Chats

Where you talk with your agents in minai chat, and where you read what they say on Telegram, WhatsApp or Slack. How to get there: Chats in the bar (it shows up once an agent has a channel). You can also reach a conversation with Open chat on the agent’s page.

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The chat list

In each row:

• Last message: with ✓✓ in front if you wrote it; “📷 Photo”, “🎤 Audio” or “📎” and the file name if it was an attachment; in a group, the name of whoever wrote it.
• “working…” with the animated minis while the agent is doing something.
• Time: “10:42”, “yesterday” or the date.
• Number of unread messages; the row is tinted while there are unread ones.
• Telegram, WhatsApp or Slack chats carry that app’s logo in the corner of the face.

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The conversation

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At the top

• Arrow (phone only): goes back to the agent’s page if you came from there, otherwise to the list.
• The agent’s face and name: tap them to go to its page.
• Under the name: “working…” while it’s doing something, or “on Telegram”, “on WhatsApp”, “on Slack” if it’s an outside chat.
• See agent (sliders, on the right): opens the agent’s page.

The background takes the agent’s color. Messages are split by day (“Today”, “Yesterday”, the date); older ones load as you scroll up.

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The bubbles

• Yours, on the right, in violet. The agent’s, on the left, in white, with bold, lists, tables, code and links.
• On yours (in minai chat only), next to the time:

• Reactions: the agent’s messages have a smiley face (React; on a computer it shows up when you hover). Pick 👍 ❤️ 😂 😮 😢 🙏; tap the same one again to remove it. The agent can react to yours too: you see it under your bubble.
• New messages ↓: if you’re reading further up and something comes in, this pill shows up to take you down.

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Option buttons

When the agent gives you options, they show up as buttons under its message. Tap one and it’s as if you’d answered that. You choose only once: the chosen one gets a ✓ and the rest turn off. If an option is a link, it opens in another tab (↗). See Buttons.

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One-time link buttons

When the agent sends you a link to enter something safely, in minai chat you don’t see the link: you see a button. Links to a plugin’s instructions or to an agent’s page open inside the app. All of this is in One-time links.

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Photos, voice notes and files

• Photos: shown as thumbnails (the top part of the image). Tap one and the viewer opens full screen, in dark: at the top it says “number/total · file name”; Open the original (↗) opens it in another tab and Close (✕) exits. If there are several, use Previous and Next or the keyboard arrows; Esc or tapping outside closes it. A very tall screenshot shows at the screen’s width and scrolls.
• Voice notes: Play / Pause, a bar to jump to any point, the time, and a speed button that goes through x1, x1.5 and x2 (this browser remembers it). Only one plays at a time.
• Videos: play right there.
• Other files: a card with the name and size. Tap it to download it.

See Files, images and audio.

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While the agent is working

A bubble shows up with the animated minis and, next to it, a line in italics with what it says it’s doing (up to two lines, each replacing the last).

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When the agent can’t take your message

Instead of an answer, a card shows up:

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While it’s open

Opening a chat marks it as read. While you have it on screen, its messages don’t send you notifications.

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The bar for typing

Only in minai chat. The round button on the right changes with what’s going on: Voice notes are transcribed so the agent understands them, and they count toward your plan’s Transcribed audio minutes.

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Telegram, WhatsApp or Slack chats

You see them in minai read-only: you write in that app.

• Instead of the bar for typing there’s a Send on Telegram button (or WhatsApp, or Slack) that opens the app, or the text “This chat is written in…”.
• Reactions and option buttons can’t be tapped from here.
• In a group, each message shows the name of whoever wrote it.
• Unread messages clear when you read them here or when you answer there.