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The channel is where you talk to an agent. Each agent has one: you choose it when you create the agent and, if it’s a personal one, you can change it later without losing anything.

Here, in minai

A chat in the minai app. You don’t need anything else. It’s the most complete one: buttons, tables, voice messages, and you see what the agent is doing.

Telegram

A bot of its own, in your Telegram, with the agent’s name and face. minai creates it for you.

WhatsApp

A group in your WhatsApp with the agent in it. You write to it from your usual WhatsApp.

Slack

A private channel in your Slack workspace for each agent.
Choosing where you'll talk with an agent

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Which one suits me?

  • To get started, minai’s chat: there’s nothing to connect and your agent writes to you within seconds.
  • If you live on WhatsApp or Telegram, put your agents there: they write to you like any other contact.
  • For work, Slack: each agent has its own channel in the team’s workspace.
  • For a group (the family, a team), Telegram, WhatsApp or Slack: minai’s chat is just for you.
The full table, with what changes in each one: Channel comparison.

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What’s the same everywhere

  • The agent writes to you first when you connect it.
  • Files, photos and voice messages go back and forth. The voice messages you send it are turned into text automatically.
  • Choices: when the agent gives you options, in minai, Telegram and Slack you see buttons; in WhatsApp, a numbered list.
  • To stop it in the middle of a task, send /stop (in minai you also have the stop button).
  • All your chats can be read in minai: the Chats tab also shows the ones from Telegram, WhatsApp and Slack. You answer those over there.

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Your WhatsApp number isn’t a channel

To talk to an agent on WhatsApp, the agent needs its own number (a minai line or another one of yours), and it creates a group with you. Your personal number can’t be the agent’s. A different thing is an agent reading your WhatsApp (your chats, to search and sum up): that’s the WhatsApp plugin.

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Changing channels

A personal agent can move to another channel whenever you like: it takes its conversation, memory, plugins and schedules with it. See Change an agent.