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My agent doesn’t answer

You paused it. Go to its page and tap Resume.
Your Claude or ChatGPT subscription’s quota ran out. The message says when it renews. In the meantime, you can move the agent to another connected AI (in Model), or wait. Check your quotas in Settings → Plan and usage → Your subscription.
Your plan is stopped: the trial ended, a payment couldn’t be charged or you went over a limit. Go to Settings → Plan and usage: the reason and what to do are at the top. See Plan and billing.
It may be on a long task. If you want to cut it short, tap the stop button in the chat (or send /stop). If it seems stuck, tap Restart on its page: it cuts short what it’s doing and starts again, without deleting anything.
Check its Activity tab: there you can see whether it got your message and whether it ended with an error. If the AI it uses was disconnected, connect it again in Settings → Models. If none of this helps, try Restart.

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A channel stopped working

You’ll see a red warning on the agent’s card, and in Notices we tell you what happened. Go to its page → Where it talks.
This usually happens if the bot’s token changed. Tap Reconnect: minai asks for it again. If you deleted the bot in Telegram, change channels to create another one.
The phone with that line unlinked minai. Tap Link the line again and scan the QR code from that phone (WhatsApp → Linked devices). It’s the line for all your WhatsApp agents: once you link it, they all come back.
You don’t have to do anything: we’re reconnecting it and your agent will answer again as soon as it’s back.
If someone uninstalled minai from the workspace, it’s cut off for all your agents in that workspace and they show No channel. On each one’s card, tap Connect and add it to Slack again (if your workspace doesn’t let you, ask an admin).

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A plugin won’t connect

It’s missing a value or a key. Open its card in the agent’s Plugins tab to see what’s missing, and write to the agent: it’ll ask you for it again.
That’s expected: the app is yours. Tap Advanced → Go to min-ai.ar (unsafe) and, if there’s a permission checkbox, check it. See Your Google app.
If it’s a Gmail account, your Google app has to be published (“In production”). Check that step in Google Cloud and connect again from the plugin’s card (Change).
Microsoft mailboxes (Outlook, Hotmail, Microsoft 365) don’t work with the Email plugin yet.
Check the plugin’s permission on its card (for example, Allow sending email): it comes turned off. For Google and Atlassian, make sure it’s connected with Read and act. See Permissions.

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I don’t get notifications

  • On iPhone, first install minai on your home screen: without installing it, there are no notifications.
  • Check Settings → Notifications → On this device. If it says “Blocked in the browser”, allow them in your browser’s or phone’s settings.
  • While you have an agent’s chat open (on any device), its messages don’t notify you.
See Install the app and notifications.

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Other

You’ve reached your plan’s limit. Paused agents count too: delete one or move to a bigger plan.
You may have used up your plan’s audio minutes for the month. Check Settings → Plan and usage → Transcribed audio. Until next month starts, type to it.
Didn’t find your issue? Write to us at support@min-ai.ar.