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Where you write to an agent, whether that channel works, and how to fix it or change it. How to get there: the agent’s Overview → Where it talks section.
Where it talks screen with minai chat Working and the Change channel button

Clara talks in minai chat, and it's working

At the top: the arrow to go back, the agent’s name and the title Where it talks.

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No channel

“No channel yet” — “Choose where you’ll talk with Clara.” and Connect a channel, which opens the channel choice. See Create an agent.

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The channel row

It shows the channel’s logo, its name and where it is: And a status on the right:

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When it isn’t working

See WhatsApp and Telegram.

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Group agents

They show “The whole group talks to it” and how to add people:
  • Telegram: with the group’s invite link.
  • WhatsApp: “You’re the group’s admin: add and remove people from WhatsApp.”
  • Slack: “Add people to the channel from Slack, with /invite.”
A group agent doesn’t change channels: “A group agent stays in its group. For another group, make another agent.” See Groups.

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Change channel

Personal agents only. Change channel asks you to confirm: “Change Clara’s channel?” — “The current channel keeps working until the new one is ready. What’s left there (the group, the bot, the channel) is yours to delete.” → Choose another channel. Then you see “Where will Clara talk now?” with every channel except the current one. If one says Soon, it isn’t available yet. Pick one and follow the same steps as when you created the agent. When the new one is ready, the agent leaves a last message on the old one and goes.
Where will Clara talk now? screen with the Telegram, WhatsApp and Slack cards

Choosing Clara's new channel

What’s left on the old channel (the WhatsApp group, the Telegram bot, the Slack channel) isn’t deleted by itself: delete it yourself if you want.

Channels

Which channel suits you.

Channel comparison

What you can do on each one.